Terms and Conditions
Wallride Bike & Snow Store Bürserberg
IMM BT GmbH
last update: January 21, 2026
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01 Scope of Application
These General Terms and Conditions and Rental Conditions (“GTC”) shall apply exclusively to all business relationships between IMM BT GmbH (hereinafter referred to as the “Lessor”) and its customers, in their respectively valid version, unless mandatory statutory provisions provide otherwise.
Any deviating or supplementary terms and conditions of the customer shall not be recognized unless their validity has been expressly agreed to in writing.
By using the website www.wallride.at, placing an online order, completing a check-in on site, or concluding a rental agreement, the customer acknowledges these GTC as the binding basis of the business relationship.
02 Ordering of Rental Equipment
2.1 Product Presentation
The presentation of rental equipment and services on www.wallride.at does not constitute a legally binding offer, but rather a non-binding online catalogue.
2.2 Category-Based Booking, Fit, Size and Model
The ordering of rental equipment is carried out exclusively on a category basis (e.g. type of sports equipment, skill level, body size), and not with reference to a specific model, brand or exact size.
The final selection of model, length and size of the rental equipment is made only at the time of collection at the shop and is based in particular on:
- the individual fit,
- the physical requirements of the renter,
- safety-related requirements, and
- the equipment available within the booked category at the time of collection.
There is no entitlement to a specific model, brand or size, provided that an equivalent item within the booked category is made available.
If, in exceptional cases, no suitable or safe equipment is available within the booked category, the lessor is entitled to offer the customer an equivalent alternative or to withdraw in whole or in part from the rental agreement.
Any payments already made will be refunded proportionally.
2.3 Binding Online Order
By clicking the button “order”, the customer submits a binding order for the selected rental category for the chosen rental period.
The customer may assume that the ordered rental equipment will be made available at the agreed time.
The rental agreement is concluded upon signing the issue form or signature tablet and the handover of the rental equipment.
If, in exceptional cases, the booked rental category cannot be provided (e.g. due to unforeseeable damage, force majeure or safety-related reasons), the customer will be informed without undue delay. Any payments already made will be refunded.
2.4 On-Site Order and Check-In
If no prior online order has been placed, rental equipment may be selected and ordered bindingly directly at the lessor’s shop as part of a personal check-in.
In this case, the rental agreement is concluded upon signing the issue form or signature tablet and the handover of the rental equipment.
2.5 Collection
Ordered rental equipment must be collected no later than 10:30 a.m. on the first day of the rental period.
If the equipment is not collected by this time, the lessor is entitled to reallocate the order.
2.6 Cancellation of Orders
Orders may be cancelled free of charge up to two days before the agreed start of the rental period.
For cancellations from two days before the start of the rental period, 50% of the agreed rental costs will be charged, provided that the equipment cannot be rented to another customer.
For cancellations on the day of the rental start or in the event of non-collection by 10:30 a.m., the full rental fee will be charged, provided that the equipment cannot be rented to another customer.
03 Prices and Payment
3.1 Prices
All prices are gross prices including statutory value-added tax.
3.2 Methods of Payment
Payment for the rental equipment may be made either:
- online as part of the ordering process, or
- directly on site upon collection or at the shop.
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3.3 Online Payment
For online orders, the following payment methods are available:
Maestro, Visa, MasterCard and PayPal.
If online payment is selected, the invoice amount will be charged immediately upon completion of the order.
3.4 Payment on Site
If no online payment has been made, the rental fee must be paid no later than upon handover of the rental equipment at the shop.
04 Rental Agreement and Rental Equipment
4.1 Condition
Upon taking over the equipment, the renter confirms that the rental item has been inspected and is free of defects and fully functional.
4.2 Duty of Care and Liability
The renter undertakes to use the rental equipment properly and with care, and to comply with all safety and usage regulations.
The renter is liable for all damage, loss or theft during the rental period, provided that such events are attributable to the renter.
4.3 Authorized Users
Only the persons named in the rental agreement are authorized to use the rental equipment.
Passing on the rental equipment to third parties is not permitted.
4.4 Return
The rental equipment must be returned complete, clean and no later than at shop closing time on the last day of the rental period to the place of issue.
4.5 Age Requirements and Minors
Rental agreements may be concluded only by persons of full legal age (18 years or older).
Rental equipment may be used by minors only if the rental agreement is concluded by a legal guardian or another responsible adult companion.
This person is liable for all obligations arising from the rental agreement, as well as for any damage, loss or other claims in connection with the use of the rental equipment by the minor.
Minors aged 14 to 18 years may rent equipment only with the express and verifiable consent of a legal guardian.
A mere verbal statement by the minor that such consent exists is not sufficient.
The lessor is entitled to request appropriate proof of consent (e.g. written consent form, signature of a legal guardian on site or digital consent).
Minors have no entitlement to the conclusion of a rental agreement.
05 Protection Fee
Upon payment of a protection fee, the respective rental equipment may be covered against certain types of damage.
The protection fee amounts to 10% of the respective rental costs.
The protection fee does not constitute full insurance, but rather a contractually agreed reduction of liability under the conditions set out below.
5.1 Protection Fee – Winter Sports Equipment
For winter sports equipment, the protection fee covers breakage and damage to the rental items.
The following are not covered by the protection fee:
- wilful damage,
- improper use,
- grossly negligent conduct.
In the event of loss or theft, the current value of the equipment must be compensated by the renter upon presentation of a police report.
5.2 Protection Fee – Bike, Fun Sports and Summer Equipment
For bike, fun sports and summer equipment, the protection fee covers damage up to an amount of EUR 300 per rental item.
If the amount of damage exceeds this limit, the difference must be borne by the renter.
The following are not covered by the protection fee:
- wilful damage,
- improper use,
- grob fahrlässiges Verhalten.
In the event of loss or theft, the current value of the equipment must be compensated by the renter.
5.3 Determination of Current Value
In the event of damage, loss or theft, the current value of the rental equipment is determined automatically by the lessor’s rental system.
The calculation of the current value is based on:
- the non-binding retail price of the respective rental item at the time of its initial commissioning, and
- a progressive depreciation, taking into account the number of previous rentals and normal wear and tear.
The calculated current value forms the basis for any possible charge to the renter.
5.4 No Insurance Provided by the Lessor
The renter expressly acknowledges that the lessor does not provide any insurance for personal injury, property damage or consequential damage.
The optional protection fee does not constitute insurance, but merely a contractual reduction of liability under the stated conditions.
The conclusion of a separate insurance policy, in particular for personal injury, property damage or financial loss arising from the use of the rental equipment, is solely the responsibility of the renter.
06 Notice of Risk and Liability
The use of the rental equipment is at the renter’s own risk and involves sport-specific risks.
The lessor shall not be liable for damages unless caused by intent or gross negligence.
Liability for personal injury remains unaffected.
07 Data Protection
The lessor processes personal data of the customer exclusively in accordance with applicable data protection laws, in particular the „Datenschutz-Grundverordnung (DSGVO)“ and the „Datenschutzgesetz (DSG)“.
Personal data collected in the course of an online order, reservation, check-in or rental process are processed and stored for the purposes of contract performance, documentation and compliance with statutory retention and archiving obligations.
Deletion of data stored in the rental and reservation system is not possible during ongoing statutory retention or archiving obligations.
After expiry of the applicable retention periods, personal data will be deleted or anonymised in accordance with statutory requirements.
Personal data will be disclosed to third parties only where this is necessary for contract performance, required by law, or where the customer has expressly consented.
08 Final Provisions
Austrian law applies.
Gerichtsstand ist das für Bludenz, Vorarlberg, sachlich zuständige Gericht, soweit keine zwingenden gesetzlichen Gerichtsstände entgegenstehen.
